The Influence of Ambiguity Role, Conflict Role and Overload Role on the Clerk Performance Mediated by Cyber-Loafing Behavior

A Study on Academic and General Bureau of West Sulawesi University

  • Ahmad Ahmad Mahasiswa Magister Manajemen Fakultas Ekonomi Universitas Hasanuddin
  • Dian A.S. Parawansa Dosen Magister Manajemen Fakultas Ekonomi Universitas Hasanuddin
  • Jusni - Dosen Magister Manajemen Fakultas Ekonomi Universitas Hasanuddin
Keywords: Role Ambiguity

Abstract

Internet usage activities Cyberloafing is related to hobbies or transfer employees Burnout or stress of
working with a variety of entertainment that existed on diinternet working hours.This research aims to
know the influence of Role Ambiguity, Role Conflict and Role Overload on performance Clerk Mediated
Behavior Cyberloafing on Bureau of academic and General University of West Sulawesi. This research
approach is the quantitative approach. The population in this study was a clerk in the Bureau of
academic and General University of West Sulawesi. The source of the data used in this study i.e., primary
data and secondary data. Data collection techniques applied is questionnaire and documentation. Data
processing and analysis is carried out using the program SPSS (Statistical Product and Service Solution)
version 25.0. As for the analysis is the analysis of the path (Path Analysis). The results of this study
suggest that (1) there is a significant positive influence and role ambiguity, role conflict, and role
overload, cyberloafing behaviour towards employees. (2) There is a significant negative influence and
role ambiguity, role conflict, role overload, cyberloafing on performance and employees. (3) there is a
significant negative influence and role ambiguity, role conflict and role overload, on performance clerk
mediated cyberloafing behavior

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Published
2019-02-01